-
Call Us Now: +852-590-555-89
Welcome to Tablivique. These Terms & Conditions set out the rules governing your use of the Tablivique website and your purchase of marble dining tables and related products through our online store. By using this website, placing an order, or otherwise purchasing a product from Tablivique, you agree to these Terms & Conditions.
Please read them before placing an order. If you do not agree with any part of these terms, please do not place an order through our website.
Tablivique operates as a Hong Kong-based online retailer of marble dining tables and related furniture products. Our sales and delivery operations are limited exclusively to Hong Kong.
We do not accept orders for addresses outside Hong Kong. Any order submitted with a delivery address outside Hong Kong may be declined or canceled.
Our customer service and business hours are Monday to Friday, 10:00 AM to 5:00 PM Hong Kong Time (HKT), excluding applicable public holidays.
For inquiries concerning orders, products, deliveries, cancellations, returns, refunds, or these Terms & Conditions, you may contact us at marbletops@tablivique.com.
We aim to present product information, dimensions, materials, finishes, colors, images, prices, and other details as clearly as possible.
Marble is a natural material. Its veining, tonal variation, texture, and other natural characteristics may vary from one piece to another. Product photographs are intended to provide a visual representation and may not reproduce every characteristic of the individual item delivered.
Nothing on the website is intended to decieve customers about the nature, characteristics, price, availability, or other material aspects of a product. Product descriptions and commercial information will be presented in accordance with applicable Hong Kong law, including requirements under the Trade Descriptions Ordinance (Cap. 362). Hong Kong law prohibits false trade descriptions and deceptive omissions in consumer transactions.
When you place an order, you are requesting to purchase the selected product at the price displayed on the website, subject to these Terms & Conditions and product availability.
Because Tablivique operates on a cash-on-delivery basis, placing an order does not involve an online card, wallet, bank-card, or other electronic payment.
We may contact you using the information supplied with your order when communication is reasonably necessary for arranging delivery, addressing an order issue, or dealing with a return or refund request.
Customers are responsible for providing an accurate Hong Kong delivery address, contact number, email address, and any other information reasonably required to fulfil the order.
Tablivique accepts cash on delivery only.
The full amount payable for the ordered item or items must be paid in cash when the order reaches the delivery address.
There are no additional delivery charges, cash-on-delivery charges, processing charges, or similar charges added to the order amount.
The cash-on-delivery arrangement is intended to provide a straightforward purchasing process in which payment takes place when the product reaches the customer's doorstep.
If the required amount is not paid at the time of delivery, the delivery may not be completed.
Tablivique delivers only within Hong Kong.
Delivery outside Hong Kong is not available, and we do not accept international, cross-border, or overseas delivery requests.
Delivery is provided at no additional charge.
After an order is placed, approximately 2 working days are allocated for our internal preparation process, including product inspection and suitable packaging before dispatch.
Following dispatch, delivery generally requires a further 1–2 working days.
Accordingly, the usual overall delivery period is approximately 3–4 working days within Hong Kong.
The stated period is a general delivery timeframe rather than a promise of delivery at a particular hour or date. Circumstances outside our reasonable control, including transport interruptions, severe weather, public holidays, access restrictions, or other unforeseen events, may affect delivery timing.
An order may be canceled only while it remains undispatched.
The preparation and dispatch process generally takes 2 working days. Once an order has been dispatched, cancellation is no longer available.
Customers wishing to cancel an eligible order should contact Tablivique at marbletops@tablivique.com as soon as possible. A cancellation request does not itself mean that cancellation has taken place; the order must still be within the pre-dispatch period.
Nothing in this section is intended to restrict any statutory right that cannot lawfully be excluded.
Tablivique supplies goods subject to the protections and implied terms applicable under Hong Kong law.
The Sale of Goods Ordinance (Cap. 26) contains statutory provisions concerning matters such as conformity with description and quality. Hong Kong consumer protections may also apply to online purchases.
These Terms & Conditions do not remove or restrict any right or solution that applicable Hong Kong law does not permit a seller to exclude or restrict.
Tablivique provides a 30-day return period beginning on the date of delivery.
A return request must be submitted to marbletops@tablivique.com within those 30 days.
Returns are available only where:
the delivered product is damaged;
the delivered product has a defect; or
the delivered product is not the item ordered.
Requests based solely on a change of preference, change of mind, unsuitable styling preference, or other reason unrelated to damage, defect, or delivery of the wrong item are not accepted under this policy, subject always to any rights available under applicable law.
When submitting a return request, customers should provide their order details and a description of the issue. Photographs or other information may be requested where reasonably necessary to understand the reported issue.
Where a return request is accepted, Tablivique will arrange collection from the customer's delivery address.
We will work with the customer to arrange a convenient collection date and time.
The product should be available in its original packaging and original condition. It should not have been used or altered after delivery.
Reasonable cooperation with the collection arrangement is required so that the returned item can reach us for assessment.
No return collection fee or restocking fee will be charged to the customer for an accepted return covered by this policy.
After a returned product reaches Tablivique, we allow 1 working day to assess the returned item and determine the appropriate resolution.
Where appropriate, the resolution will be either:
a replacement; or
a refund.
A replacement is subject to product availability. If the same item is unavailable, a refund may be processed instead.
For a replacement, the usual delivery process applies again. This means approximately 2 working days are allocated for preparation and dispatch, followed generally by a further 1–2 working days for delivery within Hong Kong.
Where a refund is applicable, Tablivique will process the refund by bank transfer.
We will contact the customer by email and request the bank information required to make the transfer. Customers should provide such information only through the communication channel they are satisfied is appropriate and should review the information they provide before sending it.
Once the required bank details have been received, Tablivique will initiate the refund transfer within 1 working day.
The amount may take approximately 5–7 business days to appear in the customer's bank account, depending on the receiving bank and its processing procedures.
No restocking fee, refund processing fee, or additional return charge will be deducted from an eligible refund.
When you place an order or communicate with Tablivique, we may collect information such as your name, delivery address, contact number, email address, order information, and information reasonably required to arrange delivery, returns, replacements, or refunds.
Personal data will be handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and its applicable Data Protection Principles.
The PDPO includes requirements concerning the purpose and manner of collection, use, retention, security, and access to personal data. Personal data should be collected for lawful purposes directly related to the functions or activities for which it is required and should not be excessive in relation to those purposes.
Where personal information is provided for a refund, customers should provide only the bank information reasonably required for processing that refund and should take appropriate precautions when transmitting sensitive information.
Further information about our handling of personal data is provided in the Tablivique Privacy Policy.
You agree to use the Tablivique website lawfully and not to interfere with its operation, misuse its content, attempt unsolicited access, submit deceptive information, or use the website for fraudulent or unlawful purposes.
Product descriptions, photographs, written material, graphics, logos, layout, and other website content belong to Tablivique or are used with the relevant rights and may not be reproduced, copied, modified, distributed, or commercially exploited without appropriate permission.
When you communicate with Tablivique by email or through our website, you agree that electronic communications may be used for order-related correspondence, customer service, delivery arrangements, return communications, and other matters connected with your transaction.
Hong Kong's Electronic Transactions Ordinance (Cap. 553) provides a legal framework for electronic records and electronic transactions.
These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region.
Any dispute arising in connection with an order, the website, or these Terms & Conditions will be dealt with under the applicable laws and jurisdiction of Hong Kong, subject to any mandatory rights or solutions available to consumers under applicable law.
Nothing in these Terms & Conditions is intended to exclude, restrict, or override a statutory protection that cannot lawfully be excluded, restricted, or overridden.
Tablivique may revise these Terms & Conditions from time to time where changes are required because of changes to our operations, products, delivery arrangements, website functions, or applicable legal requirements.
The version displayed on the website at the time relevant to your transaction will generally govern that transaction, subject to applicable law and any mandatory consumer rights.
For questions concerning these Terms & Conditions, orders, cancellations, deliveries, returns, replacements, or refunds, please contact:
Tablivique
Email:marbletops@tablivique.com
Business Hours: Monday–Friday, 10:00 AM–5:00 PM HKT
Delivery Area: Hong Kong only