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At Tablivique, we want every order to arrive as described and in suitable condition for its intended use. This Return & Refund Policy explains when a return may be requested, how the collection process works, and how refunds or replacements are handled.
Tablivique operates exclusively within Hong Kong. All deliveries and return collections under this policy are limited to Hong Kong addresses.
A return request may be submitted within 30 days from the date of delivery.
The request must reach Tablivique within this 30-day period. Requests submitted after the applicable period may not be accepted, except where a different solution is required under applicable Hong Kong law.
To submit a request, contact:
Tablivique
Email:marbletops@tablivique.com
Business Hours: Monday to Friday, 10:00 AM to 5:00 PM HKT
When contacting us, please provide your order information and explain the reason for the return. We may also request photographs or other relevant information relating to the issue.
Returns are available only in the following circumstances:
The product arrives damaged.
The product has a defect.
The wrong product was delivered.
Returns based solely on a change of mind, personal preference, a change in interior design plans, differences in styling preference, or any other reason unrelated to damage, defect, or receipt of the wrong item are not covered by this policy.
Nothing in this policy is intended to restrict any consumer right or solution that cannot lawfully be excluded under applicable Hong Kong law.
Once a return request has been accepted, the product should be returned in its original packaging and original condition.
The product should not have been used, altered, modified, or damaged after delivery.
For furniture products, customers should retain the packaging wherever reasonably possible until they have determined that the delivered item is suitable and free from issues. This can assist with the return collection process if a return becomes necessary.
For an accepted return, Tablivique will arrange collection directly from the customer's doorstep.
Our team will contact the customer to arrange a suitable collection date and time. We will coordinate the collection process so that the customer does not need to arrange an independent return shipment.
There is no return collection charge for an eligible return under this policy.
There are also no restocking fees or other return-related deductions for an eligible return.
After the returned product reaches Tablivique, we allow 1 working day to assess the item and determine the appropriate resolution.
Depending on the circumstances and product availability, the resolution will be either:
a replacement; or
a refund.
The outcome will take into account the reason for the return and the condition of the returned product, together with any rights available to the customer under applicable Hong Kong law.
A replacement may be provided where the relevant product is available in stock.
If a replacement is arranged, the replacement order follows the usual Tablivique delivery process.
Approximately 2 working days are allocated for preparation and dispatch, followed generally by a further 1–2 working days for delivery within Hong Kong.
Accordingly, the usual replacement delivery period is approximately 3–4 working days from the commencement of the replacement process, subject to product availability and circumstances affecting delivery.
If the relevant replacement item is unavailable, a refund may be arranged instead.
Where a refund is applicable, Tablivique processes the refund through bank transfer.
Because all purchases are made on a cash-on-delivery basis, refunds are not handed back in cash at the doorstep.
We will contact the customer by email and request the bank information reasonably required to process the transfer. Customers should provide their banking information only through the communication channel they are comfortable using and should review the information before submitting it.
After receiving the required bank details, Tablivique will initiate the refund within 1 working day.
Following initiation, the refunded amount may take approximately 5–7 business days to appear in the customer's bank account, depending on the receiving bank and its processing procedures.
Tablivique does not deduct restocking fees, return fees, or refund processing fees from an eligible refund.
All standard deliveries within Hong Kong are free of charge.
For an eligible return under this policy, Tablivique arranges the return collection and does not charge the customer a return collection fee.
No additional return or restocking charge will be deducted from an eligible refund.
Customers should contact Tablivique as soon as an issue with an order is discovered rather than waiting until the end of the 30-day return period.
A return request does not automatically constitute acceptance of a return. Tablivique will review the information provided and communicate the applicable next steps.
This policy should be read together with Tablivique's Terms & Conditions and Privacy Policy. Where applicable Hong Kong legislation provides a consumer with a right, solution, or protection that cannot lawfully be excluded, that statutory provision will continue to apply.
For return or refund enquiries, please contact:
Tablivique
Email:marbletops@tablivique.com
Business Hours: Monday–Friday, 10:00 AM–5:00 PM HKT
Service Area: Hong Kong only