-
Call Us Now: +852-590-555-89
At Tablivique, every marble dining table order follows a defined local delivery process focused on preparation, packaging, and doorstep handover. This Shipping Policy explains where we deliver, how long an order normally takes, how Cash on Delivery works, and what happens before an item leaves our handling facility.
Tablivique serves customers within Hong Kong only. We do not accept delivery requests for addresses outside Hong Kong, including overseas locations or destinations outside our local service area. Customers should provide a complete Hong Kong delivery address.
Delivery within Hong Kong is free. No separate shipping, handling, packaging, or delivery charge is added to the order total. The amount payable at the doorstep is the stated purchase amount for the ordered item.
The usual delivery period is 3–4 business days from order acceptance. The first 2 business days are used for internal inspection, order preparation, and packaging.
After dispatch, delivery generally requires another 1–2 business days within Hong Kong. The overall timeline is therefore normally 3–4 business days.
Business days exclude Saturdays and Sundays and Hong Kong public holidays. Delivery timing may vary when circumstances outside our reasonable control affect transport operations, building access, severe weather, or other local disruptions. If a material delay arises, we will communicate relevant information through the contact details supplied with the order.
Marble dining tables are substantial household items. Customers should ensure that the delivery location is accessible and that someone is available to receive the order. Please consider building entrance rules, lift dimensions, stair access, parking restrictions, and management requirements before the delivery date.
If special access arrangements are required, customers should inform us as early as possible through marbletops@tablivique.com. Any additional arrangement must be agreed before dispatch.
Tablivique operates solely through Cash on Delivery. No online card payment, bank payment, or other payment method is offered through the website for these orders.
Payment is made in cash when the order reaches the customer's doorstep. No additional delivery or payment-related charge is added.
This arrangement is intended to make the payment stage straightforward and visible. Customers should have the full stated amount available when the delivery arrives.
Orders are prepared for dispatch during the initial 2-business-day preparation period. A cancellation request may be submitted only before the order has been dispatched. Once dispatch has taken place, cancellation is no longer available under this Shipping Policy.
For cancellation requests, contact marbletops@tablivique.com as soon as possible and include the order details so our team can identify the order.
Information such as names, telephone numbers, email addresses, and delivery details may be used for order handling and delivery coordination. Tablivique handles personal data in line with applicable requirements of Hong Kong's Personal Data (Privacy) Ordinance (PDPO), Cap. 486. Delivery information is used for relevant business purposes and related communication, subject to our Privacy Policy.
Our descriptions of delivery services and timelines are presented with reference to Hong Kong's Trade Descriptions Ordinance, Cap. 362. We aim to keep shipping information clear and consistent with the service offered.
For shipping questions, address issues, or delivery-related requests, contact Tablivique at marbletops@tablivique.com. Please include your order details so that we can respond with relevant information.
This Shipping Policy applies to orders placed through Tablivique's Hong Kong website and should be read together with our Terms and Conditions, Privacy Policy, and Return and Refund Policy.
This policy does not alter rights available under applicable Hong Kong law.